Client Review on On Company Limited

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We undertook some substantial renovations at our house. Engaging with experts in each field can make the experience enjoyable and the process run smoothly. Flooring was one of the last big tasks we undertook, and the customer service we received from Flooring Direct (Greenlane) was abysmal. A complete lack of communication and transparency. Trying to organise and confirm details leading up to install was painful. The contractors turned up and there was no product to be seen anywhere. They therefore had to chase head office as it hadn’t even been delivered, finally it came 2 hours later…..well only the planks, no underlay! This resulted in the installers who were contracted (did a great job with everything) having to jump in their car and source the underlay themselves. Thanks Flooring Direct for the non-existant customer service and for wasting everyone’s time.