Garage Door Sale Service and Repair in Tacoma WA
Client Reviews on Garage Door Sale Service and Repair in Tacoma WA
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Came out and replaced broken spring at first. The door didn't close just right so they came back to look again. They found some hinges that weren't working well and replaced them as well as lubed all the functioning articulations. Wyatt and Mike did an awesome job and never charged for any additional labor even though they did more than what was initially wrong. Good courteous workers, very efficient and more than fair. I wish all the companies I worked with had the same perspective.
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My experience is posative. I firstly called a very well known local door manufacturer and installer that has a showroom on Pacific Ave. Set an appointment but after 2 weeks no show or call. I then contacted Overhead Door. Had a estimator arrive quickly and my door installed the next week.Easy, smooth, and value priced.Interestingly the big local door company finally called me while the Overhead guys were installing my door. Now I got a good laugh at that.
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I bought a garage door from Overhead doors in University Place, they loaded the door for me (with my help) and when I got them home all four doors had a crease in them from resting on the tail gate of my trailer. The problem is I specifically voiced concern and asked them if they would be ok resting on an edge like that. Both Matt and Scott (I Believe who are the owners) told me yes, no problem, they will be fine. Well they weren’t and the response I was given was, ”you must have hit one hell of a bump” and “you should have tied them down”. Where was this advice when THEY loaded me!The biggest issue I have is not a semantics, who’s liable, who’s not, I asked if they would sell me another set at cost. To which they responded that it’s “not their responsibility” and they “don’t let anything out of their shop without making money” Legality aside this business took ZERO responsibility for the loading of the panels and their assurance of the durability, loaded as such, yet felt perfectly fine about doubling their profit in selling me a replacement.Not a company I would ever do business with again.
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I have used Overhead Door of Tacoma (division of VanCourt and Matthew, Inc.) several times. I manage 7 family owned rentals in the area. They have always done perfect work. You won't go wrong on getting the job done perfectly. My problem is with the technician who just did work at my residence who was an impersonal jerk from the moment he arrived at my door. Some examples follow. He was afraid of my 30 lb dog and wanted him locked away as I intended to do and was his right of course. But he grunted the directive to me without a "please." He informed me that I was ''welcome to watch him" and directed where I stand. Again, he was correct to care for my safety but the technicians should be taught better personal skills when informing folk that they can indeed watch on their own property. Of course the owner can watch. Try a please and thank you. There are many places listed online here that will do great work. I will always try one other than this place now because customer service is a differentiator.
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I’ve been using Overhead Door for the last 19 years. They are always super reliable, prompt and wonderful to deal with. Loving my new garage door opener!
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Super fast and efficient service. Great people to work with!
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Great customer service, work done on time.
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Cold weather makes it more important for safety reasons to have access to our garage. Austin responded quickly to our call and got us back in operation.
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My overhead garage door spring broke without warning late in the evening. twaang!! I could not lift the door to get my car out. I called in the morning and these people came within a couple of hours and fixed it. The cost was lower than I thought it would be and the service was quick and efficient. Thank you!
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I have had two garage doors installed with this company. The installation is fine. The problem has been the office clerks. I have always paid by bill, immediately. I have received calls from three different people saying i did not pay the second half of my bill. I have called back all three, to sayt i didn't realize that. I had given my charge card, please call me and i will take care of that. I did not receive any calls back. But within one week, i received a letter from a lawyer threatening a lawsuit. Good Grief. They did not even credit the first half of the payment to me, which had been paid prior to installation. I would suggest, you call a different door company. This one has terrible customer relations.
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