Client Review on Pegasus LA

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Thankfully, my one year lease has finally come to an end. When I first moved in, my roommate and I had issues with water temperature, light fixtures, a broken in-unit washer, and terrible noise from the trash truck very early in the morning almost every day. When you inform the property managers of any issue they always become defensive and attempt to place the blame on the tenant. Often they appeal to their "experience" with these issues or they simply argue that because Equity Residential is a publicly traded company that they, somehow, know more than you about your own situation. To top this off, the property managers/leasing office will do anything to charge you an additional hidden fee. For example, when you give notice to evacuate the property after your lease has terminated, the leasing office posts a note on your door which states, "ESTIMATED CHARGES DUE AT OR PRIOR TO MOVE-OUT," (original emphasis) and the charges include: prorated rent, utilities, miscellaneous charges, parking, etc. Naturally, it seems that you should be allowed to pay this all "at or prior to move-out." Of course, if you follow these directions, you will be charged a hefty late fee because in actuality, you have to pay on the first of the month. While the leasing office is technically not wrong in stating that we had to pay on the date that we agreed to in our lease, they try to obscure any contractual obligations by providing the tenants with conflicting information to force the tenants to pay a late fee because of technicalities. This is simply a telling example of how this building is managed. I highly recommend not living at the Pegasus and looking elsewhere. This building is managed by a slimy leasing office that really only cares about making money off the tenants.