Pinnacle Promotions, Inc.
Client Reviews on Pinnacle Promotions, Inc.
Feedback:
If I could give negitive stars I would. They never followed through on a single promise costing our company over 25K in reprints and marketing. STAY AWAY
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We as a company ordered from Pinnacle Promotions and it has not been a very pleasant experience. We approved the print they sent for our order. The product that we received was not what we ordered. We ordered an engraving and the engraving was supposed to be black per the print I approved. When we received the product it was engraved, but our company logo was not visible. When I contacted my Pinnacle Promotions account manager she apologized and said the print was not correct and the laser engraving we chose does not offer color with the particular vendor they used for the order. I asked why the print I approved wasn’t what we received. She explained they made a mistake and was sorry. I asked if I would receive a discount since we received the incorrect order due to Pinnacle Promotions mistake. She offered 15% then 25% refund. We paid a lot of money for the tumblers to receive anything less than what we ordered and what we paid for. We decided to return the tumblers and asked for a new proof showing what we ordered. We received the new print and it looks very unprofessional. We are not happy with the services we are receiving from Pinnacle Promotions. They could have taken better care of us as customers especially since we paid a lot of money for product that was not exactly what we ordered. Needless to say we are requesting a full refund and we will not be doing business with Pinnacle Promotions ever again.08/13/2019 Pinnacle Employee attempted to contact me. I returned their call and have yet to hear back from anyone.
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After receiving feedback from the company expressing concerns with the way the packages were received, I have to be fair and redact my initial criticism. Thank you, Pinnacle Promotions for your swift response to my concerns.
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update - I was contacted by the new sales manager and they are making this right. I would have went 5 stars if this was handled it right away but they did contact me to fix the order. As I stated below they have always done a great job before the order I posted about. I have used these guys for years and they had always done a great job. My last order was a nightmare. I called in and spoke with a gentleman who was going to send me some hat samples. After about a week and a half I received nothing. I called back and they showed my request but no one ever followed up. The girl took things over and sent me 3 of the 4 samples I requested. I called her back and she said she would reorder the missing hat. After a week I still didn't have my sample. I called again and the girl I was dealing with was on vacation. The new girl said she would get me the sample. After 3 days she called back letting me know that they were out of stock. I asked for 1 more sample and she sent me 2 but not what I asked for. I decided on 2 styles and placed the order. After several days I received a call letting me know that they were out of stock on 1 of the hats. I asked if we could stay with that same style but do it in a different color and she said that would work. At this point I have wasted 5 weeks and was told to get my stuff on time that I would have to pay overnight shipping. When the hats arrived they were all one style and not the two styles that I ordered and 24 hats had no embroidery. I reached out to them again with no luck and finally reached out to the Sales Manager. We traded a couple emails and I left voice mails and he just quit responding. I just placed a $3k order with 4imprint
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Heard good things about this company and decided to give them a try for a rush order. Needless to say the order was not placed in time due to poor communication and we missed our deadline.
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Pinnacle Promotions was extremely helpful in setting up a design and working with all the nuances of our requested print job. Customer service must be a priority for this company. I will use Pinnacle Promotions again!
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Great product selection and customer service is top notch!
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We had a last minute sponsor and had to scramble to get some cool logoed swag for the gift bags. Pinnacle was so quick with approving the design and getting our swag to us - 2 days before they said they could! Sure helped with our stress level getting everything earlier than they said and the quality was fantastic! Our attendees loved the logoed ear buds! They are now on our short-list when it comes to promotional items. Great job!
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Great site for all of your company collateral needs! Tons of options at decent prices.
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"I primarily deal with Stephanie Young, who is our Senior Account Manager, and she is always accommodating and makes ordering easy. She always finds a way to get us our products, even when it is a last minute request. The products are fantastic and they have a variety of items within different budget restraints."
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