Major Clients:
Confidential
Revenue:
$250,000 - $1 million
Year Founded:
2012
Pricing:
M
Fulltime Employees:
20+
Primary Services:
Web Development
Active Clients:
20+
Secondary Services:
Web Design
Client Retention Rate:
80%

Major Clients:
Confidential
Year Founded:
2012
Fulltime Employees:
20+
Active Clients:
20+
Client Retention Rate:
80%
Revenue:
$250,000 - $1 million
Pricing:
M
Primary Services:
Web Development, Web Development
Secondary Services:
Web Design
Social:

About - PixelGems Software

British Columbia, Canada

PixelGems Software Reviews

Helpful (0)

Robbin Yager

1 contributions
0 helpful votes

Negative Review

July 23, 2019

Reviewed on Jul 23, 2019

Overall Feedback:

Beware of Pixelgems. We (luckily) pulled out before we published/hosted our website with Pixelgems because they breached the agreement to create a fully functioning website for our company. Here's what happened.After months trying to complete our website with Pixelgems we began to realize that our concerns - some of them quite serious and ongoing - were not going to be resolved. Our website is our only business tool and needs to function flawlessly across platforms. We communicated throughout the design process that there were problems such as unfinished sidebar content, sticky pages that trapped the visitor, overlapping content and crowded text, wrong/missing menu links, and failure of the homepage to properly load responsibly to iPad and iPhone (noted since the very early stages of building the site) among others details. One example: we needed two sentences to be entered into a payment form to which we have zero access to make changes. One sentence had 5 typos entered by Pixelgems staff and it took weeks before they were corrected.On the pages we could access to makes changes ourselves, we had to design and code the site content otherwise it would have remained with crowded text and overlapping elements, including headlines. This process was incredibly time consuming for us to do as they have no style sheets to work with.In addition there was no response from Pixelgem staff to questions about how our pre/post publishing services were to be handled, email, form functions, diagnostics, code validators, link checker, spell-checker, etc.After months of exchanging emails with lists concerning the same uncompleted or malfunctioning designs, eventually Pixelgems made it clear that no further changes or fixes were forthcoming after which we determined it was best to discontinue our agreement and move along to another strategy concerning our website rebuild. We requested that we come to a compromise by receiving a full copy of the website as built to date, along with all relevant documentation, and a refund for the amount charged for the yearly hosting package that would not be used. In addition we asked a partial refund because the site was never completed and launched as written in our agreement. Unfortunately the files are locked into Pixelgems privately keyed Client Management System (CMS) not usable outside Pixelgems hosting service. Even if the site had been completed and we wanted to host elsewhere, this would not be possible as Pixelgems will not allow us to access their key files to unlock the codes for our website.To date we have only received incomplete/unusable website files. Regarding a refund and recovery of files we had paid for, we took Carl Geng to court to demand compensation, but because there is no wifi available in the court rooms we couldn’t demonstrate the malfunctioning website over the web. Carl Geng had a copy of our website on his computer. The judge took one look at the home page and immediately determined we were lying. At one point she was almost yelling at us. The judge had zero understanding of websites and business needs. We managed to have the hosting package payment refunded in full, but this experience from beginning to end was absolutely horrible.

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