Client Reviews on playadelcarmen.com

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    • 4.4
  • 27 Reviews

Most helpful positive review

0 people found the following review helpful

By Anabel Vivas Jan 01, 1970

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Most helpful critical review

0 people found the following review helpful

By Bruce Guthrie Jan 01, 1970

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Feedback:

Es un lugar maravilloso muy seguro limpio espectacular!

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Such a great all inclusive resort. Staff is amazing and food has been well above expectations. Can't wait to come back. I love Hilton Resorts.

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Wonderful adults only resort. Great food and entertainment is amazing!

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Excelente atención y ubicación aunque ahora esta en remodelación algunas áreas

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Been there twice and loved it both times!!

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hotel Hilton playa del Carmen gracias a todo el equipo de animación en especial a Emmanuel y Fernando isaac

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(Translated by Google) I loved!! (Original) Me encantó!!

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Excelente lugar, con calidez humana e instalaciones acogedoras

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Dont stay here. They will let you get here. Say they are over booked and then charge you way more than what you agreed to before your stay for thr room. Very messy service for a hilton. Way over priced for what they feed you. We agreed to $540 per person for 8 people and they charged us $617 the day we left. They also charged us for an extra shuttle we didnt order. Would be better if you had folks sign for stuff rather than just adding without knowledge. Didn't even get a bill when we left. Had to check out of two hotels leaving and haul luggage from hotel to hilton when leaving to catch our shuttle because we booked it it to the hilton. Not the hotel the Hilton put us in after we arrived. Good stay but not what we agreed to and a mess for a bachelorette party to keep track of. Not recommended to stay at a hilton. There are way more options for a fraction of the cost.

Feedback:

This was the best all-inclusive resort I’ve had the pleasure of staying at. The room was modern and clean, the grounds were well kept. The food was delicious and offer lots of options. The staff treat you like royalty. I will definitely be returning for another experience..

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