Client Review on Port Ludlow Post Office

Feedback:

I have used this place a lot to mail packages, and I’m always surprised at how busy it is. That said, there is NEVER more than one person working the counter, despite the two registers for customer service. There could be a line practically to the door, and other employees will walk by the one person at the desk trying to help everyone. I’ve seen the office manager himself walk behind an employee helping a line of 7 customers, and continue to walk straight back into his office without a care in the world. It’s clear there are no customer service values whatsoever. Today I went in right before closing to pick up a package. The lady behind the counter sees me walk in the main lobby, but disappears into the back in the 3 seconds it took me to walk up to the counter. I then stand there several minutes wondering if she was just grabbing something because I know she saw me, we made eye contact. Nothing. I was finally forced to ring the customer service doorbell, to which I hear “Just a second” come from the back. Another few moments later she appears, same woman who clearly WATCHED ME WALK IN THE OFFICE. Could I have been checking my PO Box? Maybe. But I was also holding an orange package pick-up slip so she had to have known I needed her help. Just complete rudeness and a general lack of customer service skills, and I’ve worked customer service for over 20 years.