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Last Updated May 1, 2024
Client Review on Posada Spa Agua Viva
Feedback:
(Translated by Google) Notice at least to those who plan to take a "double room with access to a private jacuzzi": What you will actually have will be the possibility of using a jacuzzi in the same area of the indoor pool, one hour a day, upon request and according to availability. Of course, at that time you will have it only for you.Otherwise, calling it SPA is a claim that borders on the deceptive, there is ONE indoor pool with a SINGLE jet, duckbill, A jacuzzi and a Turkish bath, and the whole room smells horribly of a clogged drain.Our "double room" was spacious but it was in a warm attic, without air conditioning, we had to ask to leave a fan and keep the window open. There were no chairs, no more mirror than the bathroom, but there were three molten bulbs and cobwebs on the beams. Having no dark curtains on the window, who needs darkness to sleep to bring an eye mask.Seeing that the jacuzzi and spa was not expected, we wanted to cancel the room as soon as we arrived, but it was impossible, they even wanted to charge us for the 4 days of stay even if we didn't stay. We spent the night because they told us that the next morning we could talk to the owner, Mrs. Belén, and we thought that the issue could be fixed by paying a day's stay and leaving early. The next morning this person dispatched us by phone, in bad ways, and it was unsuccessful to manage Booking on our behalf. We had to pay € 129 for a stay "with private access" to a jacuzzi that we never used, plus another day at € 85, which we did not use (agreement that the owner considered "advantageous" for us). In the end, the overnight without a jacuzzi, without air conditioning and without breakfast, cost us more than € 200, for a bare 2 stars.She does not care if we put complaints on the networks, so I recommend that you read other comments on different pages of hotel reservations and form your own opinion.(Original)Aviso por lo menos a los que piensan coger una "habitación doble con acceso a un jacuzzi privado": Lo que en realidad tendréis será la posibilidad de utilizar un jacuzzi en la misma zona de la piscina cubierta, una sola hora al día, previa solicitud y según disponibilidad. Eso sí, en esa hora lo tendréis solo para vosotros.Por lo demás, llamarlo SPA es de una pretensión que roza el engañoso, hay UNA piscina cubierta con un ÚNICO chorro, tipo pico de pato, UN jacuzzi y UN baño turco, y todo el recinto huele horriblemente a desagüe atascado.Nuestra "habitación doble" era espaciosa pero estaba en una buhardilla calurosa, sin aire acondicionado, tuvimos que pedir que nos dejarán un ventilador y mantener la ventana abierta. No había sillas, ni más espejo que el del baño, pero sí tres bombillas fundidas y telarañas en las vigas. Al no tener cortinas oscuras en la ventana, quién necesite oscuridad para dormir que se traiga un antifaz.Al ver que el jacuzzi y el spa no era lo esperado, quisimos anular la habitación nada más llegar, pero fue imposible, nos querían incluso cobrar los 4 días de estancia aunque no nos quedáramos. Pernoctamos porque nos dijeron que a la mañana siguiente podríamos hablar con la dueña, la Sra. Belén, y creímos que se podría arreglar el tema pagando un día de estancia y marchándonos a primera hora. A la mañana siguiente esta persona nos despachó por teléfono, con malos modos, y fue infructuosa la gestión que intentó hacer Booking en nuestro nombre. Tuvimos que pagar 129 € por una estancia "con acceso privado" a un jacuzzi que nunca utilizamos, más otro día a 85 €, del que tampoco hicimos uso (acuerdo que la dueña consideró "ventajoso" para nosotros). Al final, la pernocta sin jacuzzi, sin aire acondicionado y sin desayuno, nos costó más de 200 €, por un 2 estrellas pelado.A ella le da igual que pongamos quejas en las redes, por lo qie recomiendo que se lean otros comentarios en diferentes páginas de reservas de hoteles y se formen su propia opinión.
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