Premium Plumbing, Inc.
Client Reviews on Premium Plumbing, Inc.
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I called this company on a Sunday about my toilet being stopped up and about it needing to be reset as well. Not only did they call me with an estimate before sending someone out, but the plumber showed up an hour later in uniform and fixed the issue, after exposing the problem and showing me what caused the clog. The plumber's name was Marcus and both my wife and I were extremely pleased with how polite and efficient he was. If I ever need to call another plumber it will be with this company.
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awesome experience. great cpmpany
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Top-notch experience. Short version: Excellent communication. Melanie answered every time we called. There is an answering service after-hours. If they said they were going to call back at a certain time, they did. Excellent service. Prompt, polite, highly skilled, and hard-working. Fully explained every step. Quotes provided clearly and honestly. All-inclusive service - they provided everything including scheduling inspections, pulling permits, and calling 811.Excellent value. Rates are comparable to other companies, but what you get is far superior. Long version: Our gas company was replacing all the meters in Harvey-affected areas. Our appointment for a new meter was on a Friday afternoon. They detected a leak and fiddled around with things for about an hour trying to isolate the problem to no avail. By the time we were informed they were going to pull our meter, it was nearly 6:00pm on a Friday which meant we were going to have to spend the weekend without hot water or any way to cook or do laundry. I started frantically calling plumbing companies. Luck (and Google) pointed me to Premium Plumbing Co. 1. Their answering service is a huge plus. I called after-hours on a Friday and was connected with their answering service who promised to pass along my message. I doubted I would hear back until the next day. However within 60 seconds Marc had returned my call and laid out a plan of service and informed me of the hourly rate. He assured me that they go over all answering service calls from the weekend on Monday morning at 7:30 and would get back to me with their availability shortly thereafter. The promptness and professionalism of the return call made me feel like we’d found a good company, and that turned out to be true. 2. At 8:00 Monday morning, I received a call from Melanie. She again informed me of their rates and set me an appointment for first thing Tuesday. She listened to all of my concerns and was extremely professional, including in setting appropriate expectations (none of that over-promise, under-deliver nonsense that so many service providers pull).3. Marc arrived promptly on Tuesday morning and was an amazing troubleshooter. We knew we had a leak, and he found several areas that were contributing to the problem. He knew where to look, what to look for, and exactly how to fix the problems that were found. He also knew at a glance the size of all new fittings we would need to update for inspection purposes. When it turned out there was still a leak after these repairs, he prepared a quote for a new line and again set appropriate expectations. (I make a note of that each time because I can’t tell you the number of times we’ve been misled by service providers either lowballing their quotes or offering to come fix their mistake for “free” and then telling us after the fact they just meant the parts would be free. Premium Plumbing treated us with honesty and integrity, and trust is such a huge factor when services must be rendered inside your home.)4. This company provides all-inclusive service. They handled the 811 (“call before you dig”) scheduling, the city inspection scheduling, and all required permits. When we connected to city water years ago with a different company, we had to do all of that and THEN call back and wait for a new appointment with the plumber. This was all handled seamlessly in-house so there was no wasted time and no extra effort on the part of the client. They were on top of things and very eager to make sure we got our gas back on as soon as possible. 5. Marc came to work. There were no personal phone calls, no intentional slow-walking, or anything that fell below the highest professional conduct. The work was impeccable. He even included a tracer line so that our gas line would be easy to locate if needed in the future.We now have total peace of mind, not only that our gas service is safe and sturdy, but also that we have a company we can trust for future plumbing needs. I recommend them whole-heartedly.
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Tried to call this company with an emergency. The answering service was rude and hung up on me. I told her I had an emergency and she said " So do a lot of other people". I told her her attitude wouldnt work with me. So she hung up.
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I was extremely pleased with the fast and affordable service they provided! I called them not expecting to get seen that same day but Atton was there within a half hour! He fixed my problem quickly and I was very happy with the work done! Highly recommend them!
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Alton was very professional and cared about taking care of all of my issues! Melanie, was also very helpful in setting up the appointment! Great experience!
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We're fairly new to Beaumont, and have had some very bad plumber experiences in the past. I did not know who to trust when we needed a plumber to deal with a leaky toilet. I did some research for companies with four or more star rating and a good BBB record. After reading all the information I found about Premium Plumbing, I chose to give them a try. I was NOT disappointed! The receptionist was very nice and helpful. They were able to get someone to our house the very same day I called. Then, when the man (Alton) arrived, he was very polite, helpful, and sincere. He got right to the job and gave us good explanations as to our problem. He even recognized that we were senior citizens and gave us a 'senior discount'! We will definitely call Premium Plumbing next time we need plumbing work! They truly deserve a high rating!
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Good experience everytime I've had plumbing issues. Darrel is the best Give him a raise PPC.
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I am very happy with the job they did today! I will be calling them again if need to.
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Prompt, polite and fix the problem for a reasonable amount!
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