Client Review on Printing Solutions, LLC

Kristen Verbur...

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Kristen Verburg

Negative Review

July 17, 2019

Reviewed on Jul 17, 2019

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This is the third time we have used this company. I cant say if its the person, Autumn Hester or the company but both experiences have been unpleasant. The first time, I dismissed it, we are all human and mistakes happen but the second time...is what ended me coming back. I approved prints on June 11th. They told me it takes 10 business days when I followed up with them. We were in a huge rush to get our prints done. 15 business days later, which is not including the time it took for them to make corrections and send me the proof...15 business days in production. So the owner did pay for shipping and gave me a discount BUT I asked them to please expedite shipping and they sent it ground. Also I had to ask to speak to the manager and not pay shipping. There was no apologies...didnt even hear from the manager/owner. If you can wait a month to get your prints done and handle poor customer service...

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