Client Review on Printworks ILM

RoadhouseGuita...

1 contributions
0 helpful votes

Reply TO REVIEW

RoadhouseGuitarWorks

Negative Review

October 17, 2019

Reviewed on Oct 17, 2019

Feedback:

I've been a customer for over 3 years. However, since they moved things have changed. Pricing has crept up without notice. On new orders the bill has been $5 to $10 more than the last for the same size order. Occasionally sizing and cuts have been wrong. Every time they have offered to re make the mistakes. However, I would just take them as-is rather than waisting more paper. I've asked for the price I was charged for items such as 8.5 x 11 b&w copies or cut charges. Answer, "I don't know". I asked if it was itemized on my bill... answer, "no". I understand overhead and costs may have gone up....but don't get short with your customers and give that kind of answer.In the past, Amanda and Aubrey always took care of our orders with speed and professionalism. Those 2 are awesome! I'm not sure if they are still working there or not...My recent order will be my last. It Should have been around $10 total but the bill was $28. When pressed I was told my 11x17 color copies we're now $3.25 rather than the usual 55¢. Explination, "paper costs went up and we have a lot of orders". When I spoke to the owner she was short with me and said "price was what it was". Ok... I get the message, take your business elsewhere.

Reply TO REVIEW

Was this review helpful to you?

Yes No