Dixie Sales Company
Client Reviews on Dixie Sales Company
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Very helpful people
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I would never buy from these people again. They are slow to offer warranty repair even when product fails within the first few weeks. When their warrantee repair fails they are so slow to finally fix the product that it is BARELY still warranty AND YET they refuse to extend their warranty even though their product spent most of its warranty life in one or more of their authorized warrantee repair service. They will not replace a lemon, they are not worth buying from. BUYER BEWARE
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I work here
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Very misleading return policy. Go somewhere else for your replacement parts.
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Ordered parts for my lawnmower and received this within two days. The person I spoke to was very helpful.
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We ordered a replacement part for our power sprayer. It took much longer to get to our house than we were promised and then when we received the package, it contained lawn mower parts. I had to hold for customer service over 15 minutes and when I finally got ahold of someone, they just said the warehouse made a mistake. They didn't offer any discount on my purchase which is wrong especially when I now have to go out of my way to correct their mistake including making a special trip to UPS. I also have to now wait even longer for my purchase. Poor customer service in my book!
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I called Gardner Dixie Sales and spoke with Jennifer P. I explained to her no fewer than 15 times that I needed a gearbox and a horizonal shaft. She explained it would come assembled--I pressed her numerous times to confirm...She said absolutely. She told they were the manufacturer. I received the item and it ONLY INCLUDED THE GEARBOX and NO SHAFT. I am convinced that Jennifer P. scammed me, FRAUDULANTLY. She absolutely LIED to me. When I just called and spoke to Doris (Brown Summit, NC). DORIS told me they didn't have the horizontal shaft nor do they have the woodruff key nor the shear pins---Doris refused to credit me for the INCONVENIENCE caused by Jennifer P. and I am STILL WAITING TO GET A LABEL TO SHIP BACK THE GEARBOX (THAT I CAN NOT USE). I would be very cautious of using this company to purchase any parts!!!
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I have a generac portable generator and the housing for the fan and pull cord broke. I called generac on a thursday afternoon ordered what I needed and they told me I would receive my parts the end of the following week. I came home Saturday to my parts. Thank you for packing them up and shipping them out right away.
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Great service fast friendly and very careful
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