Client Review on Surf Or Sound LTD

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This is the worst rental company we have ever rented from. Their customer service is nonexistent. The Winterobe house in Rondanthe was the filthiest house I have ever been in. It doesn’t appear to have been cleaned in years. There is old food, dirt, dust, sand, and grime on EVERYTHING: floors, walls, ceiling, windows, all of the furniture, toilets...This seems to be the standard for their houses, according to other renters we spoke with. I’m glad we brought slippers with us, which we will be throwing in the wash immediately at home. I had to put sheets over the area rugs to protect my dog from touching them. The counters were wiped clean, sheets (not bed covers) were changed, and that was about it. I had to request cleaners to come back as there are absolutely no cleaning supplies in the house. Still, the cleaner did a sub-par job, only lightly swept the floor and wiped out the master tub. She did bring a new shower curtain upon my request to replace the moldy and mildew one in the master shower. We ended up purchasing our own cleaning products to clean the spaces we used the most.There were also several issues with the house that were not communicated due a nor’easter storm the previous week, even though I had called to ensure everything was good. I get that things happen, and I’m not unreasonable, but communication is key, especially when people are paying thousands of dollars for a week vacation. This house is grossly misrepresented on their website.There was also a nor’easter during our stay, and they highly suggested we vacate the house a night early even though Highway 12 was already closed, and would be for the next 24 hours. We attempted to leave 3 times. Like many others, they told us we could not stay in our house beyond check-out time of 10am because cleaners needed to prepare the house for the next guests. Mind you, the only road IN & OUT was completely closed with DOT stating they may not be able to open the road for 2 more days. They expected their renters to stay in their cars for what could have been up to 2 days. There were no cleaners coming. No one could even access our road due to the water and sand build up. Everyone staying in houses on the streets around us had to park our cars about a 1/4-1/2 mile up the road when the sand and ocean came rushing in. They told us they could help us find another place to stay, but never answered our texts, phone calls, or responded to voicemails or social media messages. They actually deleted the social media messages on their page as they came in. Meanwhile other renters were letting us know they tried getting help from them, and they would only rent for 3 days at a time for an extra $2k. We stayed in the house until 4:30, and luckily the road was opened at 6:30 for us to leave the island. DO NOT RENT FROM SURF OR SOUND. You will more than likely regret it it.