Client Review on Surf Or Sound LTD

Feedback:

I’ve used this company many times in the past, with slight issues. But hey, I’m an understanding person. I know my rental house will not be perfect and that they have limited time to accomplish repairs and clean before the next guests arrive. However, after this year I will never use this company again. We are at the mercy of hurricane Melissa hanging out offshore, which I am aware the realty company cannot help. Up until Friday morning, we had no notice of potential overwash. We found out the s curves were closed from locals in the area and only then did I receive a text telling us that maybe we should leave early if the road reopens. So we packed up Friday and went to get in line midday hoping for the road to clear by 6. Unfortunately N.C. DOT lost the battle to reopen the road as high tide came back in. They updated possibly today at noon. Not their fault. I know they were trying. That’s fine. We have to be out of our rental by 10am. However we have no guarantees the road will be open today even. We can hope and get in line and sit for 6-8 hours only to be told nope can’t do it. I called the realty company yesterday afternoon when we knew we couldn’t leave until maybe today. Asked if there was anyway if we can’t get out can we come back to the house? Nope. Unless we want to pay for partial week. Now I get it. They need to make money. They have limited time for turnovers. HOWEVER, we didn’t ignore an evacuation notice. When they FINALLY INFORMED US MID MORNING FRIDAY maybe we should leave we immediately packed up to go. We are stuck here until the road is open and safe enough to get through. If we can’t get out the next people can’t get in (usually). This isn’t our fault. I know to an extent it’s not theirs either. But possibly displacing 12 people to let the house sit empty for a day is ridiculous. Other realty companies have told their renters to stay put until the heard from them. I’ll be using them next time. Surf or sound is not a decent company and I’m sorely disappointed in them. oh plus our house has black mold all through it. Never again will I use them.