Client Review on Surf Or Sound LTD

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Thank you to Michelle Day for her review. We had almost the exact same experience. "A few days into our stay, one of the kids came up to tell us that someone was out draining the hot tub. I went to check it out and she explained she was the hot tub/pool cleaner and there was sand in the hot tub. Why was this not cleaned prior to our check in as we hadn’t even used it yet? Same day a few hours later we all went to the beach. As we’re heading back to the house, a maintenance man is walking OUT of the house (none of us were there or aware he was coming to let himself in.) I asked what he needed and he stated he was coming to pick up a malfunctioning window ac. The house didn’t have a window ac, it was central. I called surf or sound. The first woman I spoke with stated the same, the window ac. I explained it was central ac. She didn’t have a reply to that. Fishy. I requested that they let us know prior if someone is coming out. Maybe use the handy app for that message? The other two realtors we have used always provided that courtesy. I don’t feel it’s an unreasonable request seeing how we paid big bucks to stay in this home for a week and we have personal belongings there. Not to mention the fact what if we aren’t decent and these people just waltz in if nobody answers?First woman put me on hold, then came back to tell me she needed to speak with the leaseholder (my husband). Not very nicely. It was a simple request, really. Then she put Brook on the phone with me. Again, she wouldn’t comply with the request. Her solution was to snottily tell me she would make sure there wouldn’t be anymore visitors for the remainder of the week. Both women I spoke with were indignant and patronizing. This company lacks in customer service. In reading other reviews, it’s clear that I’m not alone on this topic. Also, Surf or Sound is quick to defend poor quality rather than rectify the situation."