Client Reviews on Teserra
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We needed some help making repairs to a pool at a home we were selling before we closed escrow. Terserra went out of their way to be helpful and assisted us quickly! We are so grateful!
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Vasiliov and Jim, you must be quite some characters to end up like that!!!We had the best possible experience everything was delivered on time everything was installed perfectly fine. They made some changes to save me money. They got me the free salt water system even though I would have paid for. They even help me doing a temporary wiring because my electrician did not show up on time. The best Jacuzzi I could have ever imagined. Two weeks later they still keep calling and ask if everything works fine. The also converted our swimming pool to salt water system upgraded the filter and put in a variable speed pump in at the end charged me a lot less because obviously my pool equipment had already the controller so they took the controller back. We only know Adam and his install crew but asume that the other company members are as knowledgeable as well. I would definitely suggest to my friends to use this company and specifically suggest to work with Adam.
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This is the worst company and most disorganized. They continue to lie to me constantly. I signed a contract 6 months ago and they still have not finished the pool! Kenn is a good salesman so make sure you have every detail outlined in your contract. Just because you outlined what you want does not mean it will end up in the contract. Make sure to put a time schedule with penalties if they do not perform. I wanted precast on my pool but they said it would take 5 weeks, and if I went with pour in place he can get it done in 3 days. Ha!! That is a joke. I will keep you updated as it is now 6 months and no finished pool. They are supposed to do the balcony to but was told their sub pulled out. Thank god I did not have them do the pavers!! The pavers guys Rock and are getting the job done. If you want more info reach out to me. I will soon be posting a blog of this experience and my communications with them. It amazes me how they just ignore you. It is my fault for trusting them. Never again!! -Still do not have tiles or plaster on the pool. My buddy started the same time I did with another pool company and he is swimming after 30 days! Do not get fooled with them telling you how big they are, as I have found out that means they are spread thin and can not get their guys to finish a job. So they drag it on. Beware!!
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Worst customer service ever. Forget it if you ever need service or repair. Gabby and Adam are never available. You leave messages for them and nobody calls you back. Even supervisors don’t call back. This company truly doesn’t care or doesn’t have their act together. Not sure which but either way if you hire them you’ll be on your own in the long run
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Love this place... because we do a great work of high quality
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Great company! Would recommend highly!!
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A really nice guy came to my home and took measurements. I did not hear anything for about ten days and I called back and he said he would come see me again. He came and showed me a design and I asked for a couple of changes and then I never heard back from them.
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Great service! Adam was super helpful and knowledgeable. He spent lots of time with me explaining and going over things. Then once decided what to do, the technician that came to do the work was great and got things done quickly. Very helpful and professional, explained everything he did and why. A pleasure to do business with this company. Thanks again!
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Had my Pool and Spa remodeled by this Co. they did an exceptional job, they were under budget and ahead of schedule, would definitely recommended them to family or friends and I would use them again.
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How do I even begin.... Our pool needed to be resurfaced after 16 yrs of plaster and now a leak. My husband contacted Teserra because one of our friends had used them and were very pleased with the service and results. Adam Whiteside contacted us and from then on he coordinated all that had to be. Several other experts in pool design, leak issues, and instalation of new pump and filter came to see us and coordinate who did what first etc. All the gentlemen that came to our house were friendly, on time, professional and knew what they were doing. This was an expensive endevour and Mr. Whiteside always had our budget in mind. He never oversold us on anything and gave us options for us to decide on. We feel Teserra went over and above any service we have ever had. They made the experience comfortable and pretty non-stressful. I rarely got in our spa prior to the renovation and now I use it pretty much every evening! Thank you very much Teserra and Adam!
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