Client Review on The Wired Mouse

Feedback:

In 2010, Andrew Giles created my website for me and it was an excellent experience. In 2012, I went back to Wired Mouse to get a quote on updating my web. The quote was high and I felt I was given a "run of the mill" quote rather than being acknowledged as an ongoing and returning customer. I found another web designer for my project, but left the server service with Wired Mouse.I recently found that there are less expensive server companies and decided to have my domain transferred. My web designer tells me this is a relatively simple process - taking at most 7 days. Emiliano and Andrew ( not Giles) worked to make this happen. It didn't after 2 full weeks of run around after run around. Andrew was the "soothe us" upper mgmt person, while Emiliano was the tech tasked with doing the work which he didn't know how to do. He had difficulty returning emails and phone calls and seemed to be at the hands of others in the company to direct him as to what to do. The final straw was when we found out that Wired Mouse didn't know the The Host Location or IP address; FTP user name and FTP password. This is all that was needed to migrate my site and these are the very items a hosting company is tasked with having.Don't waste your time with Wired Mouse as a host for your site. I'm having a new site built and it will be directed to my new host. It was time for another web update!