Client Review on Threaded Ink Media

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If I could give zero stars, I would!!!! Ordered a Chaparral high school letter jackets from here because I wanted to support a local Parker business. In November I called them to see if they had them, she said yes and quoted me $200 and $250 with a hood. We went in there and the lady/girl wasn't friendly at all. It took a long to input the order even though we knew exactly what my daughter wanted (she wanted "chenille" lettering. It is the same as the stitch of the big "C"). She seemed annoyed that I was making her do work by putting in the order. Shockingly the base price of jacket with hood was $265 and with each "chenille" letter (my daughters first name -4 letters, last name -4 letters and -4 letters for year). $78 total and another $40 to sew all four patches on. With tax walking out the door $415. I would advise them when quoting prices over the phone to include that info. Because my daughter is awesome, we went with it. I was told 6 to 8 weeks for the jackets to be finished. Darn guess this can't be a gift from Santa. (Lol!). One week before Christmas I got a voice mail from a man stating our letter jacket has come in and is ready for pick up. He followed it up with an email that the jacket was ready. We are beside ourselves that this jacket came in early and will now be a present under the Christmas tree. I go in the next day to pick it up. The same lady/girl was there that we placed the order with. I told her I was there to pick up a letter jacket. She seemed annoyed again and stormed around looking through stuff. Rudely ask who told me it was ready. Finally in a disorganized pile found the jacket fresh in its plastic package with no patches on it. She snootily said this jacket won't be ready for several weeks. No apology that I was told in error this information or for wasting my time coming in there when it wasn't ready. At the 8 week mark, I call to get a status on the jacket. Girl answers the phone. She said a bunch of people quit, she's helping out. She can't find any information on the jacket and will have someone call me back. Nobody calls me back. 9 week mark I call and leave another voice mail. Beth calls me and said she moved over from the post office side to help because everyone quit. I tell her at this point I just want a refund. She talks to manager named Dan and said patches have come in and they will refund a random $50 for my troubles. Got the jacket 10 weeks 2 days! I feel manager Dan should have called me to apologize that his company dropped the ball. Overal experience, horrible!!! I will never use them for anything. I will look elsewhere for swim team apparel, spirit wear or future letter jackets.When talking to another mom about letter jackets, she said local Parker company Monograms by K&K does a fantastic job. This mom ordered the week before Thanksgiving and it arrived a few weeks later, in plenty of time before Christmas. Out the door $258. They don't do chenille lettering but this mom said super easy process and very happy with K&K.