Client Reviews on Treefrog Inc.

    • 2.8
  • 5 Reviews

Most helpful positive review

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By Colin Oake -Oake Wealth Oct 23, 2019

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Most helpful critical review

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By Matt Ziyaee Oct 23, 2019

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Feedback:

The worst company and the worst experience ever!!! Do not waste your money and time. They are a complete ripoff! Last year I asked them to design a website for me. I agreed to the fees that they asked for (Double the amount that you would pay for that kind of service) and They said they need the entire money upfront which I paid in hope of getting everything done and have a nice website. I was supposed to provide the photos and content which I did they were supposed to buy a template and upload it and based on my feedbacks finalize the website. First they uploaded it, the site was too slow and nothing was right. I asked for reasons they said the photos are too big. Nobody ever communicated with me for the format and size that would work with the template they purchased. I commented, nothing changed and after a while they washed their hands off of it and said this was what we were supposed to do! I called the PM and the Owner no results. After months of follow ups and frustration and poor communication on their side they gave me a size for the pictures and told me to submit all the photos in that size. I did and resent for upload. They did upload it without taking the old ones down and never replied back again. As a result I ended up paying double the price, upfront in full, not having a website that I was wishing for and months of frustration!Even today, the template they bought me is not supported and not even showing what it showed few months ago!LISTEN TO THE ADVISE AND SAVE YOURSELVES TIME AND MONEY AND SLEEP WELL AT NIGHT!

Feedback:

Very hip and modern facility with great people. Was given a great tour of the office with my web design appointment. A millennial's dream job. What you might expect if walking into a micro version of Google. Service was top notch with professional design report. Great place for a comprehensive, full service, professional web build.

Feedback:

We have been a client with Treefrog for a few years now and their staff used to be amazing. They seemed to genuinely care about their clients and worked really well with them. I love that they are a local business and always try to support local when I can. Unfortunately, they seem to be having a real struggle holding onto their staff. Out of my team (5 Treefrog employees) that we have been working with all of them are no longer there. It is a real shame as we had a really good thing going with them, right up to the spring time. Now, they won't do anything they had said they had already done or would do without me paying extra money. Not to mention the amount of time I have already invested in developing strategies and plans, they are holding us hostage at our most busy time, it's not right to treat people like this.Hopefully they can turn it around and become great again, but for now - be aware!

Feedback:

I write this to express the lack of stability and ethics displayed by Treefrog and its management. This company DOES have good qualities and this review comes as a last resort to express my dissatisfaction with recent service provided by Treefrog via google review. The fact the owner has expressed that if I do write this review that they will further attack my character and business was a tipping point. Other business owners need to be made aware of. It was expressed in our conversation that its 'just business" and this is why I will be attacked in return. This is not business..... business is creating relationships with people to further improve each others success. In this day of computers and internet being a large part of our communication and marketing for a company that is paid to assist and improve your platform to say they will use this against you is very disheartening and displays their true colors. If you have issues with money management, time sheet etc. DO NOT expect Treefrog to treat you kindly or respectfully. They will lack communication and shuffle the blame. This is all I have to say on this issue and feel it is my duty to make future clients aware that this company does not have my future support and I will not be bullied into silence. I wish all small businesses success and love our town of Newmarket. I have never had an issue with any suppliers in our years of business and tried to resolve the issue multiple times over the year. Please look internally to correct these issues for future clients. I wish TreeFrog and there staff success in Newmarket and hope this review inspires some change for the betterment of there service and there hardworking clients alike. Respectfully Jonathan ArnoldFurther comments and 1 less star after your comments. I had hoped you would change your approach with new clients to improve your services and possibly be more accountable and approachable. ( I guess not). Maybe you should look within, on your credit card policies to correct these issues. Or speak to the staff member who falsely continued to bill our card through YOUR company to google. If your going to manage peoples cards you need to stop paying google with them when instructed to do so. Its rather simple. If any one has this issue I urge them to demand their money back and not allow TREE FROG to run them around and make false accusations.This owner is dishonest and keeps changing his comments on my review to attempt to make me look poorly. Just as he threatend. This has become sad and concerning. Please stop revising your comments and lieing. So sad.

Feedback:

Incredible marketing firm. Delivers quality and on time.

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