United Services Automobile Association
Client Reviews on United Services Automobile Association
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Worse auto claim ever been a member for 12 year recently water went in to my passenger side car died because its hybrid they telling me they dont cover flood usaa telling me they will pay for carpet to get clean. Terrible
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I'm a USMC vet. I see all these commercials how wonderful USAA is with insurance prices . But they cant beat GEICO.
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If I could rate zero I would. Send in forms 3 times the rude people on the other end say they never got them.
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(Translated by Google) USAASo dishonest insurance company(Original)USAA So dishonest insurance company
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Thank you for easing a parent's fear. For the child away at college and having her first blow out - you came to the rescue and made us feel so much better
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As a Realtor in NJ and representing a buyer who has decided to get a mortgage with USAA, this is by FAR the WORST company I have ever dealt with in 14 years. Julian Herrera and Ryan Cook are terrible. They do not return your calls, respond to emails. May 30, 2019, Julian called to tell me after receiving the signed contract that he has instructed the buyer on what he has to do now. Which of course was pay them money for the appraisal and scheduling the home inspection. I told him he is not familiar with the process here in NJ and that we conduct attorney review , then we do home inspections and the appraisal He was completely befuddled. We had the appraisal done on 6/18. Today is 7/2 we are still waiting for the appraisal and the commitment with is overdue at this point. We were promised the appraisal 6/28. It has not arrived. This deal is supposed to close 7/8. I can't see it happening since title may not even have been ordered yet. DO NOT USE USAA for a mortgage. They have zero 0 customer service skills once they get your money. They cannot close on the dates they have given us. This went into contract May 30, 2019. This by the way is not the first time I have had this issue with USAA. The other deal was BAD too.
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I would describe my experience as inconvenient and untimely. Difficult to get in touch and hear back. < 1 star
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I just switched my car and home insurance to USAA. I had heard some positive things about the company and they are rated one of the best companies for insurance I spoke to three different representatives over two separate days inquiring about information and a quote for my auto and home On all three occasions I spoke with the most polite, knowledgeable, and professional people. I have to say that these individuals are the most polite customer service reps I have ever dealt with in my entire life. I was really taken back. Normally you call a company have to leave a voicemail or are put on hold for a lifetime and getting info or contacting anyone can be a waste of your time and many times the people you speak to Aren’t very friendly and you don’t get the info you need. I am not going to say that you will get really cheap insurance but USAA was lower than what I was paying at another insurance company. USAA employees are great to deal with and I highly recommend them if you are looking for insurance.
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The customer service is terrible in the auto claims department, auto insurance department, and the fund reimbursement department. On multiple occasions i have been given incorrect information and the majority of their representatives seem like they have no clue of what they are doing and you have to call back multiple times just to find out over and over you've been given wrong information
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The company needs to be shut down. All they do is scam on their loyal customers and lie. Over the last year it’s clear to see they’ve lost a large portion of their customers. An investigation into corporate needs to be done.
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