Client Review on Vendasta Technologies, Inc

Feedback:

STAY AWAY FROM THE SCAMMING SALES REPS AND SOFTWARE THAT DOES NOT PERFORM AS PROMISED!Sales rep promised a full-service software platform that would claim directory listings for our clients, publish their information, monitor reviews, etc. The software NEVER claimed any listings, we had to do this ourselves. Sales rep promised a full-service concierge to teach our team how to use the platform. All "concierge" sessions were focused on how to increase sales, not on how to actually use the software how we needed to.The software was supposed to publish social media posts on an automatic basis for our clients. Not only did it fail to publish on multiple occasions, but the posts also included the name of a publishing software they were partnered with. It was supposed to be white-labeled for our agency, but this was not true and caused irreparable damage to our company and our reputation. There were multiple billing issues that were not addressed properly that were not caught by their accounting department and we had to pursue to correct.We made multiple attempts at communication, received a very slow response time, and sometimes no response. We escalated to management and attempted to find a resolution, but they still don't believe they are responsible for the poor performance of their software, the false promises from their (now fired) sales rep, and their end of the contract.We are now pursuing complaints with the BBB because our formal complaint with the company did not result in the refund requested. We are also pursuing a refund via small claims court for the $5k invested even though we have incurred damages near $30k from all the issues their software caused, over $50k in time invested by our employees to learn the software, and priceless damage to our reputation. Total loss for our company and no empathy from Vendasta for the irreparable harm they caused.