Client Review on Vital Signs

Feedback:

I just started my own business and needed my truck wrapped and some tees/tanks and cups. From the start my salesman was very friendly but the information he gave me was never what actually happened and he never listened to what I wanted in my order or design. I had to keep pushing for what I, the client, wanted. Our wrap dates changed, it wasn't ready when I was told it would be....understanding that things happen, I moved past that and continued to wait for my shirts and cups. What was supposed to be 10 days turned into a month. The tee shirts, after waiting 4 weeks, were only completed due to my consistent calling and stopping by the office. Then...they printed them wrong and presented them to me anyways without correcting them. It was still something I could work with, but I still let them know my disappointment and frustration in hopes that they would correct it. Then after much persistence, and 5 weeks (not 10 days) I received my cups. During my order consultation I had to keep repeating the style and cup that I wanted. I even took in the exact cup for them to order. I had been presented with an order slip to sign and I did so with complete reassurance that it was the exact cup I wanted for my event. I was honestly obnoxious about it as the other staff witnessed cause I was insistent that I did not want this order messed up. At this point I had spent over $5000 with this business. Of course when my cups were delivered they were wrong. I was told a new order had been placed and given a few delivery dates, none of which ever came. 5 days before my event I finally got ahold of the owner, who wouldn't call me back, and he said the salesman no longer worked there and blamed the entire experience on him. I assured the owner that I know defective employees are tough but it's good business to accept responsibility for the person you hired and to help correct the problem. I just wanted a refund at this point. He didn't want to do the refund and with much insistence finally agreed to let me come and pick up the check.....but he only refunded HALF and then left when he was supposed to meet with me and had his poor front desk girl try to explain that he just didn't want to give my money back...even though his employee screwed it up. I would not recommend this business at all. That is not how you treat customers who were patient and understanding and just wanted you to do the right thing. Now I am receiving feedback regarding the wrongly-ordered cups, and the logo etc came off with the first wash so now the cups I incorrectly received cant be sold or even given away.....