Client Reviews on Vocal Views
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I found vocal views to be very professional and understanding with my needs and requirements.The staff helpful and polite I would definitely recomend and use again.Thank you.First class service .Kind regards Zara Martin
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It was a good research and staff were great
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If I could give it less than 1 star I would. Signed up for two focus groups and on both occasions they left before I got there without so much as a phone call. Attend at your on prevail
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Great way to make some spare cash and influence companies and their future products.
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Do not let them lure you in to a long personal questionare.
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Really nice bunch of people, and very good at running groups that allow everyone to give input.
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Yana wasted my time and lost me money by foolishly failing to respond to my emails and conversing via email! But this is assuming the studies are legit and that they don't merely harvest you data! Also, these flashy five-star reviews are written by their own staff or friends with prejudicial motives for saying invalid nice things about them. She is unprofessional, thoughtless and incompetent, so avoid VocalViews at all costs!
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I had participated in projects recruited for by Vocal Views in the past, successfully.However, in the past month I have had two incidents with this company, that show how unprofessional it is.In the first instance, I was called the day before the research, in the afternoon, and asked to take part in a one hour group the next day. I agreed and then received a confirmation email stating the group will last 90 minutes. Later I received an invitation sent to all members that stated the research will last 110 minutes. I was only able to confirm the group length less than an hour before the group, and it was indeed 110 minutes, so I couldn't participate.I did not pursue this an wrote it off.However, about a week ago I was recruited for another group, for Saturday. I was called and told I was chosen to participate, and so I changed my plans accordingly. I hadn't received a confirmation e-mail by Friday evening so I rang twice and both times was reassured that I would receive my confirmation e-mail that night. I never received it and was unable to receive the research, losing at least 50GBP (potentially more, as there was a follow up group).I called the company and a manager called me back, saying I was never officially confirmed to take part in the research, as I hadn't received a confirmation e-mail, so I was not due compensation.Considering up until the night before I was told I would be participating and never even received a cancellation, I think this is unacceptable behaviour. I told the manager this, and that if I were not compensated I would make a formal complaint, and he hung up on me as he claimed I was not letting him finish his sentences. Truly what he was doing was mansplaining their policy and not planning to compensate me in any way.
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Had an account with them for over a year and NEVER been chosen for one study. Complete waste of time
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I popped in a couple days ago to ask about some prices for my market research project, they came back with a demo of my project, a complete screener and they eventually completed the project!
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