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Last Updated April 1, 2024
Client Reviews on Voyages Schmitt
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- 3.0
2 Reviews
Feedback:
(Translated by Google) Where to start, so many things have marked us! We wanted to go through an agency and not a website to have a human contact and a relationship, unfortunately you are only a portfolio for the agency manager. Request for information: we are told that there is no time because new brochure to finish for 2019, then absent colleagues so impossible to answer immediately etc. ... We are clearly told that if we are not happy that we have to see elsewhere, very professional. In addition we are asked to go into an agency to validate a rate, once in the agency we are asked to wait for the return of the manager because "it is she who decides prices" dixit an employee, then when we raise the latter (yes because no one has contacted us in the end) we are told that the prices are not the same as those we were offered "and yes it's like that", and that we should not listen to the employee. When asked why there are different versions of information the manager answers "see with my colleague I do not know why she told you here", again very professional as a manager to drive an employee. Go your way to other agencies in Obernai or Strasbourg are much more to your listening!(Original)Par où commencer, tellement il y a de choses qui nous ont marqués! Nous voulions passer par une agence et non un site web afin d'avoir un contact humain et un relationnel, malheureusement vous n'êtes qu'un portefeuille pour la responsable d'agence. Demande d'informations : on nous répond qu'il n'y pas le temps car nouvelle brochure à finir pour 2019, puis des collègues absentes donc impossible de répondre de suite etc... On nous répond clairement que si ne nous sommes pas content que nous devons voir ailleurs, très professionnel. De plus on nous demande de passer en agence pour valider un tarif, une fois en agence on nous demande d'attendre le retour de la responsable car "c'est elle qui décide des prix" dixit une salarié, puis lorsque nous relançons cette dernière (oui car personne ne nous a recontacté au final) on nous explique que les prix ne sont plus les mêmes que ceux que l'on nous a proposés "et oui c'est comme çà", et qu'il ne fallait pas écouter la salarié. Lorsque l'on demande pourquoi il y a différentes versions d'informations la responsable nous répond "voyez avec ma collègue je ne sais pas pourquoi elle vous a dit çà", encore une fois très professionnel en tant que responsable d'enfoncer un salarié. Passez votre chemin d'autres agences sur Obernai ou Strasbourg sont bien plus à votre écoute !
Feedback:
(Translated by Google) Well (Original) Bien
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