Client Reviews on WestHost, Inc
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Great customer service
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Just canceled my service with them and was shocked how little they cared. The entire issue was that I could not find a web developer that would work with them and was asking to a referral so I could get my site built and they said "I just handle customer accounts I can't help you" I asked if they could go ask a supervisor so I wouldn't have to cancel and he said "they wont be able to help you either."
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I wish I would have read the reviews before I signed up with them. I like to use try to use local businesses as much as possible but these guys are an absolute joke and are not helpful in any way. I have called several times to get issues resolved and have been told "I don't know know maybe google it and it will help you" Guess what guys google cant tell me why you guys are scam artists all they can tell me is that you are.
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I worked here. Great atmosphere and business.
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Terrible, what a joke. Buch of young kids not taking your living and ability to communicate with your customers seriously. Don't even trust west host with your websites they WILL LET YOU DOWN !!!
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In every instance, I have been thoroughly happy with the fast, professional service I receive.
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I used to work here, and it was great!
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As a former employee, let me tell you a secret. No, you cannot ask to speak with a manager. Management has instructed technicians to not forward calls to them. You will almost ALWAYS be told they are in a meeting, at lunch, or otherwise out of the office. You will only be able to talk to the front line support, and no one else, unless you are connected, or are very pushy and the technician capitulates.
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I have been a WestHost client for the last 8 years and their reliability and customer service has gone downhill in a big way. My site has been down for more than 24 hours on more than 3 occasions in the last 6 months. Their customer service is the worst!! Very rude and condescending. If I could give them a negative rating I would. I wouldn't recommend WestHost if they were the last hosting company on earth.
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Awesome service across the board!
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