Client Review on wilson computer support

Feedback:

…….Silly Me!Last week, one of my wood working tools started giving me problems. I checked it out and found that the USB port, on the circuit board, had broken. The norm, now days, is to replace the circuit board because that’s the safest and fastest way for the repairer. I didn’t want to spend almost $300 for the circuit board, if I could get only the broken part replaced. This would be much less. I decided that being computers have circuit boards that I would look for a place that repair computers. On my computer I entered “Computer repair near me” and found a business that had a Google 4.8 Star rating. WOW! This looked like a good possibility to solve my problem. I removed my circuit board and went to their address. I spoke to a lady in the office and soon concluded that she was in charge of the office and the place to start. I showed her my circuit board and explained that the USB port was broken and needed to be replaced. From our conversation, I got the impression that this company often did repairs to circuit boards and could most likely fix my board. She stated, “We have a $35.00 diagnostic fee, if you let us fix your equipment, we will absorb that fee”. I wasn’t worried about this fee; after all, she had implied that they often do this type of work, so they must have the special tools for micro soldering and the know-how needed to do the job. Plus the fee would be absorbed and my board fixed. Not a problem…..Silly Me!She had told me they usually contact you with a quote in about 24 hours. I did not hear from them so after about 48 hours I called and asked for an update. She said that the tech was gone to lunch and she would have him call me. A good while later, he called and went into great detail as to why he could not fix the problem, it could overheat the board and that it was in my best interest to replace the board. All this time during his comments, I’m thinking……Overheating, soldering problems……..Not a problem if you have the special tools that’s needed and the know-how……Silly Me! The next morning I went to pick up my circuit board. A young lady and man were in the office, the lady that I had been conversing with had not arrived. I was informed that the ONLY charge was a $35.00 diagnostic fee. I told them that this was the first time that I paid someone to tell me the job was beyond their capabilities. Seems more time was spent on the notes on the invoice and e-mail than the “diagnostics”!I have to admit, I was warned: “We have a $35.00 diagnostic fee”……..Silly Me!Claude SteeleUpdate: 10-18-17 This morning, I received a phone call from the department manager stating that there had been a mistake in charging this fee. I told him that it wasn't the amount of the fee, it was that they would charge a fee, already knowing what the problem was and not being able to fix it. He said that he would feel better if he reversed the charge......We'll see!Update: Credit was posted to credit card account 10/20/17.