Client Review on 1010Computers

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Worst service ever! BEWARE! Here are the issues I encountered:1. Diagnostic TestWhen you drop off your computer and PAY, you'll receive an automated email. In this email, their policy states that the MANDATORY diagnostic testing can take 1 - 3 days for software or 3 - 7 days for hardware. They do not tell you this upfront. My laptop had a broken hinge. They acknowledged that the computer turned on and ran just fine when I dropped it off. They acknowledged that the hinge was damaged. Imagine my confusion three days later when I hadn't heard a peep from them. THREE DAYS. And they STILL wasn't finished with the "diagnostic test". They hadn't even retrieved a quote for the needed part!When I finally received my computer a week and a half after dropping it off (mind you, the hinge wasn't fixed. I asked them to reassemble my computer and even THAT took three days), I took it to another shop about 6 minutes away. The guys at the new shop had the diagnostic test done in an HOUR and has already ordered the necessary parts AND is charging me $150 less than what 1010 Computers quoted me.2. HORRID Customer ServiceWhen I called to inquire about my computer the first time (three days after dropping it off), I was told it was still being tested. I asked what the testing entailed. THEY WOULDN'T TELL ME. Wait...understand: they wouldn't tell me what they were doing to my property. Their answer was simply "diagnostic testing". I KNOW for a fact that testing shoudn't take that long, so when they told me that I knew either 1) They didn't know what the hell they were doing or 2) they hadn't touched my computer yet. Either of those scenarios is an issue.Bottom line: Do not patronize this business. If you do, please understand that you're in for a huge headache.