Client Review on A1 Signs And Graphics

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STAY AWAY FROM THIS COMPANY. Service and communication is an absolute atrocity. They came highly recommended to me for doing trailer work, which I know sounds random, but they were highly recommended and made all the promises in the world. Took my trailer in there on a Tuesday and let them know if possible I needed the axle replaced by Friday, to which they agreed. Call them back on Friday because I had not heard anything and they told me they had not had time to get it done. I called them back later that day and told him that I would make it work and they could finish it up on week number two. No phone call on week number two Monday through Friday so I waited until week number three to call them on Tuesday. The chief executive officer as his business card says, Jerry, was not in the office that day and the mechanic was out of the shop. On Wednesday I dropped in 24 hours after my phone call had not been returned to get an update. Their excuse was that it had not been raining so they had no had mechanics in the shop as they were out doing sign work. This was the message that Jerry, who I have been talking to on the phone decided to send his front desk lady back to tell me instead of coming out to tell me himself. Then I repeatedly told her that since it was now week three when the work was supposed to be done on week one I needed a date specifically for it to be finished. The office manager then stepped in with the lady telling me that I could either wait for the work to be completed on their schedule or I could take the trailer home with me. Finally Jerry came out and told me that the work was scheduled To be completed the Thursday following the Wednesday but it currently was since it was supposed to rain. I then got a phone call back on Friday telling me that Jerry had decided they were not going to do the work on the trailer at all. Side note:it did pour that Thursday which should have allowed the work to be done. Three weeks gone and when I can pick the trailer up all the office manager had to say was sorry that’s how business works sometimes. Absolute joke of a business when it comes to knowing how to treat business practice. Thankfully I found another trailer company who could get it done for me the next day in the timeframe they promised.