About - Advance SignsGraphics

Overall Feedback:

Update - Issue resolved as business took responsibility. They subsequently paid for repairs but the entire process was time consuming...wish I'd gone elsewhere and avoided the hassle. I took my "brand new" vehicle in to have the bumpers & hood wrapped. My vehicle was returned with damage to the paint on the rear bumper and damage to both bumper valances. The wrap had multiple defects, wrinkles, and wasn't even covering the entire area to be wrapped. The wrap literally looked like it was done by a child. The vinyl was also trimmed with a sharp object which cut into both of my valances causing permenant damage. I provided detailed pictures that showed the damage to the business owner & staff via social media and via email. It took several days for the owner to actually make contact. I called to try and rectify the issue but the owner David Tomkins took no responsibility and was unwilling to take time to travel to look at the vehicle. I later found out that the employee that installed the wrap was injured with a broken hand. So he basically performed the services with one hand. The staff did not give me an opportunity to go over the vehicle in detail because it was heavily raining at the time. The staff just took my money, threw me the keys in the rain and didn't even go over the installation or care of the vinyl. Looking back, I can now see why they were in a rush. So now I'm out $500 for the wrap and have over $1100 in damages to my vehicle. So now my only recourse is to dispute the charge, send a formal demand letter and ultimately take these guys to court. My review/recommendation on the Facebook page of Advance Signs & Graphics (Lebanon, TN) under the comments section has pictures of the work & damage.