Client Review on Agility Marketing

Feedback:

Paid Every Week. Two weeks of training, third week, you are out on the floor shadowing. The Program is supposed to be 2 months of IN CLASSROOM training. Unfortunatedly when you get out of training, you have to keep raising your hand for help and Noone knew what they were doing, even the supervisors. Majority of the customers are Irate. Supervisors are very Insecure, They Feel Threaten By Hard Work-Ethic and assume you want their position and start trying to set you up to get terminated, write ups for any little thing, even will make up things to get rid of you. They are very loud, unprofessional, yelling, constantly barking orders, Embarrassing people out loud, calling people names out loud to "Get Out of Aftercall!!". Systems breakdown everyday. We are pressured to keep calls 6minutes, to not transfer a call, -which is impossible because we were trained for only billing but All other departments were routed to us. Such as Tech Support Calls, Retention(Disconnect Dept), Sales, LNP, were all routed to us, you get suspended or terminated for transfers, issuing credits for valid reasons. Extremely High Turnover rate and They will do anything to keep from paying you that .50cents if you meet schedule adherence. They have very very Sneaky Practices and When your on the phone you can actually hear them listening and They tend to regularly Do Sneaky Test Calls...Such as Pretending to Be an Irate Customer. But I Like to stay on Karma's Good side. I can confidently say, that all those affected by their Sneaky Practices will be given Front Row Seats. She comes like a Thief in the night-when you least expect it.