Client Review on Alltech Computers

Feedback:

I called this company on a Monday to come out for an evaluation and fix my home network . They were to get back to me the next day to confirm a Thursday appointment. At the end of the day Tuesday I called to get a confirmed appointment. Brian confirmed with me that the tech would be out on Thursday at 2:00 p.m. Here it is 2:17 on Thursday and I called to see what the delay was. Robert answered the call and said that the appointment was for a range of from 2:00 to 3:00 p.m. I said that Brian didn't say that. He confirmed a 2:00 p.m. arrival. Since my husband, who is the only one who knows our network was going to be going into a 3:00 meeting a "range" of from 2:00 to 3:00 would never have been acceptable. No apology given, just an attitude from Robert. I think I'll call the Geek Squad.