Client Review on Digital Solutions, LLC

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I did not even know it was possible to have such a bad experience at a printing place. I needed 16 packets printed out, with 5 12X18 posters and 10 other pages. I had to repeat over 4 times how I wanted the 10 pages printed, and he still didn't print them the way I wanted. It was like he wasn't liatening at all.But much worse than that, my packets were in a powerpoint format. I was told that they couldn't print it out and I would need to convert it to PDF. Well I can just hit "file" then "print" on my computer but I guess they have an Apple, etc.etc. So I convert it to PDF for them. He tells me it will be an HOUR. I have no idea why because I'm the only person in there and they are perfectly capable of printing all this in less than 10 minutes. I come back in an hour and my 16 packets aren't printed. He says the picture size was too big (or something). At this point I am stressed because I absolutely need these packets for a meeting I need to be to in 30 minutes. I don't know what to say. I can just hit "print" and they print out just fine but you can't figure out how to print on standard sized paper from a PDF? YOU'RE A PRINTING COMPANY.Finally his co-worker says "you just do this and this and it works." Then my "hour long" packets all print out in about five minutes. They are packets but they don't collate them, so I then have to sort through all of them, organize, amd staple them. They don't even have a good stapler for me to use, and it was just a bad experience. They had a very simple job to do that could have taken a few minutes and I wasted and hour and almost was late to an important meeting because they couldn't do it. I will not be coming back.