Client Review on Ava Direct

Feedback:

Overall a positive experience for my last purchase. I actually bought a system from them back in Feb 2008. They shipped a PC without testing the memory and one of the DIMMs was bad which caused a lot of back and forth with their tech support. This time, I decided to give them another chance since CyberPowerPC want's to force liquid cooling down your throat. I like the ability to customize EVERYTHING and AVADirect delivers here. A lot of other web sites limit you to about 5 to 10 choices per part but AVADirect has hundreds. Two small issues: there is no way on their website to reset a forgotten password because their version of Captcha is outdated and expired. I had to create a new e-mail address just to get into their system and then their Paypal payment method got messed up, so I had to contact customer service to do a end run around that problem. When I got the box from Fedex: the bottom was sagging open. They double boxed it and everything was perfectly fine (no damage), but they need to use some extra tape on the bottom to strengthen the adhesive bond. Would buy again from them.