Client Review on Barlo Plastics Co, Inc.

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We bought our LED message board about 5 years ago, and I really wish we hadn't. We were intrigued when a Barlo sales person called and told us about their signs and how affordable they were. We then set up a meeting with Randy (the owner's son) to discuss details. We talked and met with Randy at least a dozen times over the couple of months before he sold us on a new $50,000 sign with dual message boards. Within a month, we were making service calls. Acrylic pieces coming unglued, LED tiles burning out, controlled boards going haywire, software problems, you name it. After going back and forth with service calls, I had enough and wanted to talk to with Randy. Randy was nowhere to be found. The big-shot didn't even have the back bone to speak with me. He made his daddy handle the situation. We have not heard from him since we signed the dotted line. We had maybe 1 year of continuous use without problems. I have recently been using a local service company to take care of the sign. Come to find out, the message board comes from a Chinese company called YAHAM. Both Barlo and other companies have attested to the poor quality of the parts that make up the message centers. Everyone else recommends Watchfire signs. So then we decided to go to the manufacturer directly. There is no office for YAHAM in the US, only a cell phone number for a technician which proved to be useless as anyone at Barlo. We just recently had to order a part from the manufacturer which was a struggle in itself. YAHAM would not send any parts until they revived a check and the bank cleared it. Then we had to wait for someone from Barlo to come out and install the part. Well he came up, worked outside for a bit, and then left me with a still broken sign. Without saying anything to anyone, he returned to the shop. We had to call them to find out that the part "was not configured right". I still have one side blank, and now am no longer able to control the other side. The last service call has lasted almost two months. We called last week, and they said the tech was out till Tuesday. We called Tuesday left a message, no reply. Today we tried to talk to the owner, but the secretary said he was in a meeting. She said leave message and he will call back. No call back.Now are stuck with a $35,000 message center that does not work. And no one can fix it apparently. We are not a big corpoartion with multiple locations. We are a family run restaurant who cannot afford to waste money on garbage. What now BARLO? Will you helps out now? Please come buy this message center back and we will go our separate ways. By not taking our calls or calling us back, you force us to go on facebook. I have never been so infuriated with another business. Someone needs to make this right.