Client Review on Belmont Brokerage & Management

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Honestly, considering the bad experience my family and I have come across since March 2018 when our apartment complex was sold and later almost all of our neighbors recieved eviction notices. I have to say, finding our current apartment through Belmont has been an easy transition as well as a good experience. Already overwhelmed thinking we would be next in recieving a notice as well, it finally happened March 2019 and we needed to find a new place to live in 2 months. We looked everywhere and finally found a 2 bed, 1 bath with a parking space through Belmont. The application process was easy and in about two days, we were all approved. The girl in the office we communicated with through phone calls and text messages was very helpful and got us through the whole process once we accepted. On the day we signed the lease, Ruben was there to help us with everything and was very courteous. Unfortunately on the day we got the keys and wanted to move in some of our belongings, we discovered some imperfections that needed serious attention before my family and I could leave anything in the apartment or even feel at peace living in the unit, until it could be fixed. I immediately took pictures as proof and emailed the office. Since it was late, operating hours were done for the day but I received a prompt email and phone call from Ruben the next day. He apologized and indicated they had dropped the ball on my unit, believing it was ready to be occupied. I saw it before I moved in and it was told to me that it was gonna be worked on and ready by my move in date if I applied and got it, since the old tenants had just moved out. Long story short, I got a week extra to fully move in at no cost to me, new vendors came in to fix things that needed fixing, more cleaning and new updated windows. My lease started 4.8.19 and I was officially moved in by 4.14.19, at the time Tricia was the property manager and she was very helpful and apologetic. Ruben was very prompt at addressing my concerns and through his voicemail and emails, I felt looked out for and important to the management because they were all willing to fix their errors and make us feel welcomed in our new home. Since then, I have had maybe a couple things come up and once again I was able to count on Ruben to help correct errors on my portal and set everything in order in less then 2 days. And lastly, I had a maintenance issues on a weekend, called the number for such emergencies and got a call back in minutes. That afternoon it was fixed and ready to go with no problems arising since. We were weary renting with Belmont because of the reviews but when you're hit with a 60 day notice and how high rent is in long beach, we had to make a choice and I'm happy to report that so far, we feel lucky we've found a quiet and clean complex with nice and friendly neighbors through Belmont. Also, our manager Teresa been very nice and helpful as well. I hope that we can live here undisturbed and content for a while and that no problems arise in the future because so far, we're very happy with Belmont Brokerage.