About - Better Home Care

Overall Feedback:

I have a child with a disability, and we've worked with Better Home Care's aides a few times this year. I almost lost my job this summer because of how unreliable the aide, Nadia, was. She kept telling me not to get someone else for the summer because she'd be there for him, and at the last minute she decided she couldn't fit it into her schedule because she had another patient with another agent that was more important. Now, we're working with an aide we actually liked and she has been having to call out for health reasons (understandable), and the agency refuses to tell me when she calls out. My autistic son with limited speech has been abandoned twice this week at his bus stop because his aide called out and Better Home Care refused to tell me. The first time she called out, she was told "no, you have to go. " Obviously, she couldn't and they never thought to inform me nobody would be there for him. Today, she was told she couldn't work by the company. She let me know they told her she wasn't allowed to tell me she couldn't come. Again, nobody was there for my son. I could lose my job and be fined by the school district. I would not recommended entrusting the care of your loved ones, especially ones that cannot speak for themselves, to this company. They obviously do not care about a child's health or safety.