Client Reviews on BoxCast, LLC
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Literally the best streaming company in the world.Great sales guys, outstanding support and ops, clever marketing, and brilliant tech guys. Truly a first rate steaming solution.
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BoxCast has been helping us and serving our families for years. The customer service is great when needed.
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Our church followed the kind direction of the boxcast rep when desiring to use their live streaming services. There was no transparency concerning a 12 month contract agreement. To our fault, we failed to read the fine print. When seeking to stop services, we were handed over to an unknown individual who was very condacsending to our disposition. We would't continue service to Boxcast now if we were paid to. I would not recommend them to anyone. Service providers like boxcast are a dime a dozen - its all about getting the money and zero about service.
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I cannot say enough about this company! OUTSTANDING SUPPORT. UN-paralleled in today's world of lack of customer service. They have earned a customer for life.
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Wanted to give it up to BoxCast and Josh Mathus. Boxcast was hired by the Ohio High School Athletic Association to broadcast the State Volleyball games. During the Div IV State Championship they OHSAA saw the need to put commercials in for the OHSAA which caused a several min delay in the game and was not live. Then on the last 2 points of the State Championship the OHSAA ended the Live feed. I sent a message to Josh and he gave me a refund. He was polite with a fast response. BoxCast and Josh Rock!!!!!
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This is one of the greatest products of our lifetime. The staff at BoxCast are simply the best and are very creative.
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We've been using Boxcast for just over a year to stream our Sunday service. It took a few months to work out the kinks, which turned out to be our ISP and internal network issues. Their recent software update are a welcome improvement, based on actual user input. I've always dealt with Josh in tech support and he is both responsive and helpful. Low maintenance, high quality, it just works.
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Absolutely horrible customer service. I have used the website and service twice to watch a basketball game.. . Both times from the same school, used the same device, from the same internet service, and had two different results. I tried to get my refund based on principal only because of the inconvenience of having to log in and out of their website. A screen would pop up stating their system was having technical difficulties yet when I stated this, Their response politely blamed it on everyone else but themselves. I work in customer service everyday, I'm completely disappointed in this company's efforts.
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Just gave my Boxcast a first run...so far so good and help desk has been super helpful and very quick on their responses.
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BoxCast is as easy to use as any video production piece I have ever used. Their product is of great quality and a true service to our fan base. They offer a variety of flexible options for free services and also a ticket item feature. They have a customer service group that is second to none. I would strongly recommend their services.
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