The Bradford Group
Client Reviews on The Bradford Group
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Very nice things
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I have most of a Nightmare before Christmas calendar collection. I just need the calendar and two figures.I contacted the Bradford Exchange to ask if it was possible to order the three items above- yes no problem.I called the next day to place my order and was told that I have to buy four figures- I explained that I had already been called and told that I could order two- put on hold and told "computer says no" I asked to speak with a manager and was put on hold again. I was then told a manager would call me in 48 hours.If you look at the way this collection is shown on the Bradford Exchange website it is very unclear and you would think that it all comes for the price shown this is not so and two figures are sent for additional payments on a contract. It’s very unclear and is almost certainly written this way to confuse people into buying a VERY EXPENSIVE collection and with no way out- i.e. you can’t send it back when you find out.As a previous customer of this company its terrible to see them trying to rip off customers. Think very carefully if you want to do business with this company.
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Never, never, never do any business with this totally corrupt version of a store. go to your local stores, trust me. Bradford is bad news., does not deliver nor give customer service nor care if you are happy or not. never, never give them a credit card number, you will be screwed. They give the internet a bad name.
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They seem just too assuming & casual and cavalier in dealing with clients, especially in their promotional efforts
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Great place to work.
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Great atmosphere. Good place to work. Employee owned company.
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I sent off the card received from Bradford, just to receive another card wanting payment. I called ordered two items on December 11, Paid in full at that time. Confirmed items would be received before Christmas. They charged my cards. No shipping info has been received. Called, was informed my gifts for my children will be received after Christmas, because I didn’t pay over 35. Dollars for 2 day shipping, and wasn’t offered when paid for. The customer service is in Beliz, And the connection is muffled. Very disappointed 😔 in this operation. Unfortunate, because, I have ordered from this company for years.This is an updated review Items received December 22, 2017
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This is an updated review. I did receive my items December 22, 2017.
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I ordered a item in Oct of 2017 and it was guaranteed by Christmas. I made several calls and texts days before Christmas because I had not received my order, they said no problem you made the order well before Christmas, it's guaranteed to be there. Never received my order, called after Christmas asked what happened to my order, they told me it's out of stock will get it when its available. I'd like to know what kind of guarantee this is, there definition of guarantee is a lot different then mine. Will never deal with this company again. This is no way to run a business, lying to people is unacceptable in any form.
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Will never buy from this company again. Returned everything. The customer service is the most unprofessional group of individuals I have ever encountered. They lie put you on hold and never return so you can't speak to a supervisor. Not one out of 9 different phone calls new what they were talking about or what you even ordered. I will let everyone know to never buy from this company. So sad how they let this company go downhill. I have tried getting in touch with their head quarters. No they are unreachable.
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