Client Review on BTC Broadband, Inc

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Wow, first time I’ve ever been so annoyed I had to write a review over it and warn others in the area to never consider this an option. Go with cox, direct tv, big name corporate dudes. They suck too but these guys top the charts in regards of unreliability. We’ve been customers for about 1-2 years now, don’t quote me I’m not 100% sure but it’s been awhile. It was sub-par internet at first but then it just went downhill a few months in. Every 2-4 weeks we would experience problems connecting any device. So I called, and in a nice manner questioned what was wrong and every single time I would get the same “well I’m not sure what to tell you, I have to pass this on to an upper level of maintenance/my manager and you’ll get a call in a few days”. Well would it surprise you to know they never called? Crazy right? Not really, but the problem would get fixed for a few more days or weeks then it would reoccur. Again and again, over and over again. Really it’s just getting old. I’m sure I’ll get some sappy response regarding something about being sorry and offering help but will it really work? Probably, but then the problem will just occur a few weeks later. Endless loop, remember when I said they were unreliable? Well there you go folks. Don’t buy anything they offer because I’m sure it’s all the same as this