Client Review on BTC Broadband, Inc

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Speed is great when it works. Service has been horrible when things do go wrong. The fiber cable to my house laid on the ground for weeks without being buried before sod came in. Was told that if something happened to the line being that shallow that they would just fix it. The line was later cut at the depth of a 4” edger. They now want to charge me approximately $100 to run a whole new line. There have been times that i have gone two weeks ithout service because their crew was too busy to come out. They just don’t have the manpower to provide decent service when things go wrong.***UPDATE***I am still experiencing issues. The crew did come out and bury the line but my internet is still not working properly. I have called over and over and it’s now been two days without a call back. The amount of time that it takes for this company to get someone out is extremely frustrating.