Client Review on Caravan Canopy Intl, Inc.

Shawn Mast

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Shawn Mast

Negative Review

October 18, 2019

Reviewed on Oct 18, 2019

Feedback:

I recently ordered a caravan canopy and weight plates from another retailer. When the weight plates arrived, two out of the four were damaged, possibly during shipping. I understand how this can happen, and since the instructions with my order said to call Caravan directly, that is what I did. I made a total of 3 calls, and at no point was I able to speak to a human about the problem. The first time, the operator put me on hold for several minutes before coming back on and telling me that no customer service representatives were available at that time. She took my name and number and told me that I would receive a call back. That was several weeks ago, and I still haven't received a call. Several days later, I called again. This time, I was transferred to a voice mailbox. I hung up and called back immediately. I told the lady that answered that I had just been transferred to voicemail. She asked to place me on hold so that she could find someone available to talk to me. After more than 5 minutes on hold, I hung up. So far, the quality of the products I received seems to be ok, other than the damage the existed when I received it. However, based on the complete lack of customer service, I will certainly not use Caravan products again. If I need another canopy, I will find a company that can actually provide something that resembles good service.

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