Client Review on Caravan Canopy Intl, Inc.

Feedback:

I ordered sides for my 8' tent. Caravan makes 8' tents. So why the plain white sides I ordered are considered "custom" I have no idea. I didn't know this at the time I ordered them. I thought I was ordering in plenty of time to get for a farmers market 10 days later. Nope. Got a message that that order was completed. But I hadn't received the product. So, I sent an email to customer service only to get some out of office response. I called after waiting three days.I was forwarded to a woman's voice mail and left a message. Waited all day for a response. None. So I called again and was forwarded to another person. He seemed to care. He was the one who told me about my order being custom. He never did explain why I got an "order" complete message, but said it took longer for custom orders. I said I would get a shipment message. He asked if I needed the sides before the 19th. I said yes. He told me he would talk to his manager and let me know what they could do. Never heard from him. TERRIBLE customer service! Save yourself some grief and buy your market tents elsewhere! There are plenty of other good businesses to order from!