Client Review on Carolina Shores

Feedback:

Dealing with the agents was great until the checking in portion of it. We arrived about two hours earlier which was fine being that we were traveling from NY. We arrived at the Carolina shores rentals office to see if we would be able to check in, but the agent said the house was not ready yet due to cleaning. So we decided to drive by the house out of curiosity. We arrived and their were no activities going on at the house. So we drive back to the check in place and waited until it was close to our check in time was was 4pm. We arrived at the house. The house was not cleaned at all. The tubs were dirty. The floors were sandy and the comforters on each bed in each room had a foul odor. So being a mom of small children and having my niece and nephew with me, I decided to clean the entire house and wash all of the comforters. I did not think to take any pictures because I was so focused on having the house clean and having clean comforters so my children would be comfortable since we would be staying their for eight days. The next morning I contacted the rental office and asked to speak with the cleaning department. Amanda the director for the cleaning crew said she can only have someone come to straighten up but no deep cleaning. I declined the offer being that I was already doing the straightening up already. Two days in, the vacuum stopped working because the bag was overfilled. You would think the cleaning crew would know to replace the bag when it is full. We stayed at house 219N calm ocean. We left ajax their for the next family who will be staying in that house. You will most likely need it. Please hire better cleaning people. If not please properly train them to deep clean a house. I would not recommend this company moving forward. Its a shame because I do not believe in leaving bad reviews but I do believe in speaking the truth. The house was a nice house.