Client Review on Century 21 Cherie Schulz Realty

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So awful. I'm 23 weeks pregnant, not working and in need of a bigger house. My husband and I live in a 2 bedroom duplex, him, my daughter, and I. So we started looking for a three bedroom house for our baby that's due in June. We fell in love with this house, 202 rosewood circle, and we went in and applied. They charged us $80 for the application ($40 for him, and $40 for myself) He has great credit, he's a marine so he has a steady paycheck, no criminal back ground, and I have a great renters reference for the past two years. When we applied (Monday) the lady told us that there were no other applicants on the house we were applying for. We understand that due to hurricane Florence many houses are being applied for by multiple parties, so we offered 2nd months rent in advance. The lady told us that that was not necessary. (I hope the home owner reads this)I missed a call from them yesterday and when I woke up today and went to call them to check on the status of our application was when I noticed a missed call and a voicemail. I didn't listen to the voicemail, and instead I call them back right then and there. The lady picks up the phone and I tell her my name, my husbands name, the address of the property we applied for and how I missed a call and was calling back, and she tells me that the lady that originally called me was not in at the moment and she'd give her a call and then call me back letting me know what was needed of me. I say okay and we hang up. I go back and I listen to the voicemail, which says "we had trouble retrieving some of your references, so due to that we are putting your application on hold and the house will probably go to the next best qualified applicant." Upon hearing this, I reach out to my landlord (who is amazing) and I ask him if they called him and what they told me. He tells me that nobody tried to call him... So I give him their number, he calls them, then texts me and says that they answered the phone and said they'd call him back. They never did. After listening to the voicemail a few more times I realize that the call back number left in the message was different than the office number, so I call it. This lady answers, and I give her my name, my husband's name, and the address for the house we were applying for again. Then she tells me that there was trouble getting my references, then I proceed to tell her that my renter's reference just called her office and was told he'd get a call back. Then she insists that they are waiting on all the references and will call me back later. All the references? You people refused to talk to my landlord, he is mine and my husbands only renters reference. So now I'm flabbergasted and confused and I relay the information to my husband. He's just as confused so he decides to call them to see what it is exactly we need to do and if I just misunderstood what they meant by references. The lady at the office picks up, and tells him that they will call him back and hangs up. They never called him back. So now I'm very stressed out, my husband leaves for Arizona soon for training and we wanted to be moved in to a new home before then so I can rest. I'm having complications in my pregnancy and am currently on bed rest and my husband doesn't want me packing or moving anything or stressing over this. So I get into contact with the real estate agent that showed me the house (she works in a different office, and she is AMAZING!) I explain everything to her, and she's also confused by it all and says that she will call them and see if there was any issue in our application and will call me back and let me know. She texts me after talking to them and says that they told her we were denied for the house, and that they can't tell her why because it's "confidential" and that I'll receive a letter in the mail explaining why we were denied. So now I'm very upset, and my husband is angry because we paid $80 for them to give us a BS run around, unneeded stress, and unwarranted rudeness. And now they refuse to answer our calls. BEWARE