Client Review on Cleveland Heights PC

Sam Dervisevic

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Sam Dervisevic

Negative Review

August 18, 2019

Reviewed on Aug 18, 2019

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This was the first place that showed up on Google when I searched for laptop repair and he had good reviews. I went to the shop and spoke to Dominic that the laptop didn't hold a charge. I had taken off the back cover and told Dominic what was happening. He was able to trouble shoot the problem while I stood there. He said the female end of where the charging cable goes was broken and needed to be replaced. He told me the cost of replacement was $120. I agreed and left the laptop there but that price just didn't seem right. I checked Amazon for the replacement part, I found it for $9. After looking closely at the part online, there's a pre-wired clip and 1 screw to be replaced and it would be fixed. So although I didn't know what was wrong with it until he told me, at the most it would take Dominic or a small child 15 minutes to replace this part. That means Dominic was charging me $110 per hour to repair this small problem! If Dominic works 40 hours a week, at that rate he would make over $225,000 a year. Some Doctors don't make that! Of course he isn't working 40 hours a week because it's a small shop so I'm sure he plays a lot of Family Feud online or gets his manscaping just right. I'm sure he has to charge more to offset his down time but his pricing is really high to say the least. I was so freaked out I called the shop and spoke to Dominic about the price and he said basically "that's the cost of labor". Ridiculous! If you need a major repair, bring your paycheck as Dominic will charge you more than your PC is worth to fix it. What a disappointment. UPDATE: Turns out that the above wasn't my problem at all. Dominic said it "could be a circuit" but I don't want to take out a second mortgage for him to work on solving it. Go somewhere else. UPDATE 2: My plug doesn’t fit the new part he put in, Jesus. Go somewhere else.

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