Client Review on Custom A Design

Feedback:

WARNING: Stay away or you will regret it! Spent over $8,000 on our website that was more than 4 months late "going live" and then found out a ton of things were never tested nor done, though the owner said it was. We have over 200 documented separate problematic issues over the last two years, including 109 screenshots of errors. Much like many other reviews, they need a "coloring book" description to understand the simplest of requests as their skill set is truly lacking and ownership will say anything to move you along. I believe most work is outsourced to developers in other countries where they really don’t understand English, thus the repetitive issues of constant redoes. BTW, they do NOT use TEST servers, so if they are fixing a problem, your site is likely going to be down. I have never heard of a website company not having test servers or not know how to use them. That should be extremely scary to anyone building a website.This is an example of how they operate. We had an issue with an error that was usually an immediate fix. I sent them the screenshot of the error and for 10 straight days got nothing but a run around saying “they are waiting to hear back from the developer”. On the 11th day, I got a quote of $400 to fix the error as "our" developer was busy on another project and their new developer needed 10 hours at $40 hour to "learn our system". We left them after that lie but that is how they treat customers. The owner would not take my calls or respond to emails. BTW, our new developer fixed the issue free as it was that quick of a fix!Our new developer says our system "is a hacked job" and the code will need to be rewritten from scratch. Our website was supposed to be written strictly in PHP and they went the Laravel route as it was easier and quicker for them, without telling us or getting our approval. We are in the process correcting the many errors they created by staying “inside the Laravel framework” instead of extending it as they should have, which we all know costs a lot more to fix than create. They seem to have pulled stunts like this on others and will continue to do so. Our next conversation with them will be in court.