Client Review on Custom Shirts & Signs

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Work was not performed as requested. Requested embroidered personalization on my unborn son's hospital outfits & diaper bag. Vinyl was applied instead of embroidery & totally ruined all 4 items. Fonts, colors, & sizing of personalization were also all wrong. Owner & employee were EXTREMELY rude about the entire situation & not once even offered a simple apology & refused to make this order right. When we refused to pay for the work performed since it wasn't what we requested, we were told that we would not be given our merchandise back that was purchased elsewhere until we paid. Had to repurchase all 4 items & take them to a different shop to have personalization done, costing us over $100 for a mistake that was not our fault. Will make sure EVERYONE knows the HORRIBLE work & customer service we received from this establishment.