Designs In Thread
Client Reviews on Designs In Thread
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I needed a school bag monogramed and DIT worked with us on the time-frame and was a pleasure the whole time. Thank you!
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I came in with a box of jackets and hats that another company returned to me without completing them. The staff here jumped on my order very quick. When I received my order I was surprised to see that the quality of work far exceeded my expectations. Super professional and extremely efficient. Thank you !!!! Carpet Pros (Bringing Back The Personal Touch)
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They take long for the orders and some things are just over priced.I had to get monogrammed gym shorts for shool and when we tried ordering them they said they were out so we ordered them again in september and didn't get them till the middle of november.Also in May I ordered a plaid skirt from them online again for school and still haven't gotten any notifications about it being even almost ready.It is now July and I know I'm probably going to go to school having to wear the old skirt I had instead of the plaid one that my school wants us to wear.
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Best embroidery shop in Lubbock. Quality work with attention to detail and excellent customer service.
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I wish I could give them 7 Stars. I wont go to anyone else! Cathy was so helpful and was totally willing to let me be a pain in the neck until I thought that everything was looking right. They also have a really fantastic range of products to help me make my brand look professional. I have gotten hats, jackets and shirts embroidered with them and now I am waiting for an order of t-shirts and hoodies. Thanks ladies!
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Been there twice and there work is superb.
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I had recently ordered some hats from them and the hats were wrong and did not look good. so I had text the employee that had ordered them for me that I was working with the whole time and let her know what I thought about the hats. She didn't answer so I drove back up there with them and took them in and showed her what I didn't like about them and would like to get them fixed. She said she would have to talk to a manger since I had already payed for them. So she came back out and told me that they would just redo them at no charge and get me some new ones. I had the box of the hats that were wrong and she said she just needs one of them and that the others they would just throw away, if I would like to keep them. So I did agree and take them with me. A month went by and I never heard anything back from them. so I called and asked about the hats and they didn't know what was going on so I explained them the whole story and they said they would have to call me back. I got a call back and they said that employee no longer works there so since they didn't know anything about it that they could not honor that deal. That if I brought the other hats back in new condition they would give me my money back. But I was told to keep them so I gave them away. I explained YOUR hired employee at the time told me to keep them that yal would remake me some at no cost. They said she shouldn't of said that but since she don't work there they can't verify it so all their willing to do is give me couple dollars off some new hats but would still have to pay for some more. I said she worked there at the time I ordered and she worked there when I took them back cause they were embroidered wrong. They just explained again they couldnt do nothing about that past employee of theirs and they couldn't help me out. Mind you I have taken all of my business there and spent thousands of dollars with them. I have referred 2 other company's there that now use them for all their business. All I was asking for was 10 hats to get redone and they wouldn't do that for me at all. Would not recommend using them cause an employee could tell you one thing but the owner cause choose if she wants to honor it.
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Very helpful staff......
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They are the best.
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We get Kids uniforms here
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