Client Review on Designs In Thread

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I had recently ordered some hats from them and the hats were wrong and did not look good. so I had text the employee that had ordered them for me that I was working with the whole time and let her know what I thought about the hats. She didn't answer so I drove back up there with them and took them in and showed her what I didn't like about them and would like to get them fixed. She said she would have to talk to a manger since I had already payed for them. So she came back out and told me that they would just redo them at no charge and get me some new ones. I had the box of the hats that were wrong and she said she just needs one of them and that the others they would just throw away, if I would like to keep them. So I did agree and take them with me. A month went by and I never heard anything back from them. so I called and asked about the hats and they didn't know what was going on so I explained them the whole story and they said they would have to call me back. I got a call back and they said that employee no longer works there so since they didn't know anything about it that they could not honor that deal. That if I brought the other hats back in new condition they would give me my money back. But I was told to keep them so I gave them away. I explained YOUR hired employee at the time told me to keep them that yal would remake me some at no cost. They said she shouldn't of said that but since she don't work there they can't verify it so all their willing to do is give me couple dollars off some new hats but would still have to pay for some more. I said she worked there at the time I ordered and she worked there when I took them back cause they were embroidered wrong. They just explained again they couldnt do nothing about that past employee of theirs and they couldn't help me out. Mind you I have taken all of my business there and spent thousands of dollars with them. I have referred 2 other company's there that now use them for all their business. All I was asking for was 10 hats to get redone and they wouldn't do that for me at all. Would not recommend using them cause an employee could tell you one thing but the owner cause choose if she wants to honor it.