Client Review on Destin Web Design

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My original review is below, and in it I had just given them 1 Star because I wasn't happy at all ...fast forward: CTS has reached out to make it right - BRAVO TO THEM! They took the computer back, did their best to get it up and running, to no avail so they are giving me a refund on the repair charges and hardware/software charges. This is how you fix a bad situation; face it head on and make things right! Thank you CTS!Original review: Brought my HP laptop in for an issue - would not boot up, would start, then shut down. They talked me into Windows 10, which I added, charged me for the "repair" and sent me home - long story longer, I brought back 2 more times, they finally said it was the mother board, so I paid for and had them install a new one....problem STILL with turning off - by this time with the addition of the new mother board, plus Windows 10 I have about $400 into it. I sent a message thru their website - NEVER received a response. Bought a new laptop, had another person transfer data from the old laptop and he asked. Who did the install of the mother board? Why, I asked: hard drive upside down, cable routed under the hard drive, screws missing and wrong screws used, start button not fully latched, didn't use care in opening...looked like the "work of an amateur". I cannot and will not recommend CTS for any computer work.